Frequently asked questions
Can't find what you are looking for? Please contact us.
Do you offer discreet shipping?
Yes, we do! We dispatch your order in discreet plain packaging to protect your privacy.
How much is shipping?
Shipping is free for all orders over $99 in both Canada and the US. Orders under $99 incur a $19.99 shipping fee.
When will my order be delivered?
Delivery time ranges from 2-9 business days depending on your location.
What is your return policy?
Due to the sensitive nature of the products we offer, we cannot accept returns or exchanges on toys and personal items unless they are defective. Learn more about our return policy.
What do I do if my product is defective?
We work hard to deliver your items without damage. If a product is found to be defective, please inform us within 10 days of receiving it.
How do I contact support in case I require more assistance?
We are here to help! If you need more support, please contact us.